Accessibility Statement

Last Updated: 6/10/2025

1. Our Commitment to Accessibility

Dictation Direct is committed to ensuring digital accessibility for all healthcare professionals, including those with disabilities. We strive to continuously improve the user experience for everyone and apply relevant accessibility standards to our website and DAX Copilot integration services.

2. Accessibility Standards

We aim to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards. These guidelines explain how to make web content accessible to people with a wide array of disabilities, including:

• Visual impairments
• Hearing impairments
• Motor impairments
• Cognitive impairments

3. Measures to Support Accessibility

Dictation Direct takes the following measures to ensure accessibility:

• Include accessibility as part of our mission statement
• Integrate accessibility into our procurement practices
• Provide continual accessibility training for our staff
• Assign clear accessibility goals and responsibilities
• Employ formal accessibility quality assurance methods
• Test with assistive technologies and accessibility tools
• Regularly review and update our accessibility policies

4. Technical Specifications

Accessibility of our website relies on the following technologies to work with the particular combination of web browser and any assistive technologies or plugins installed on your computer:

• HTML
• WAI-ARIA
• CSS
• JavaScript

These technologies are relied upon for conformance with the accessibility standards used.

5. Assessment Approach

Dictation Direct assessed the accessibility of our website by the following approaches:

• Self-evaluation: Regular internal testing with accessibility tools and guidelines
• User testing: Testing with healthcare professionals who use assistive technologies
• Automated testing: Use of accessibility scanning tools to identify potential issues
• Manual testing: Keyboard navigation testing and screen reader compatibility

6. Known Limitations

Despite our best efforts to ensure accessibility, there may be some limitations. We are actively working to address any known issues and welcome feedback to help us improve accessibility for all users.

7. DAX Copilot Accessibility

DAX Copilot, developed by Nuance (a Microsoft company), incorporates accessibility features designed to support healthcare professionals with diverse needs:

• Voice Commands: Hands-free operation through comprehensive voice control
• Keyboard Navigation: Full functionality accessible through keyboard shortcuts
• Screen Reader Compatibility: Compatible with popular screen reading software
• High Contrast Support: Supports system-level high contrast modes
• Adjustable Interface: Customizable text size and interface elements

8. Accessibility Training and Support

We provide accessibility training and support for healthcare organizations implementing DAX Copilot:

• Accessibility-focused onboarding sessions
• Training materials in accessible formats
• Support for assistive technology users
• Customized training for users with specific accessibility needs

9. Third-Party Content

Some content on our website may be provided by third parties. We work with our partners to ensure that third-party content meets accessibility standards, but we cannot guarantee the accessibility of content we do not control.

10. Mobile Accessibility

Our mobile applications and responsive website design incorporate accessibility features including:

• Touch target sizing appropriate for motor impairments
• Support for mobile screen readers
• Voice control integration on mobile devices
• Gesture alternatives for users who cannot perform complex gestures

11. Feedback and Contact Information

We welcome your feedback on the accessibility of our website and services. Please let us know if you encounter accessibility barriers:

• Website: Issues with website accessibility
• DAX Copilot: Accessibility concerns with our implementation services
• Training Materials: Requests for materials in alternative formats
• Support: Assistance with accessibility features

12. Response Time

We aim to respond to accessibility feedback within 2 business days. For urgent accessibility issues that prevent you from accessing critical information or services, please contact us by phone for immediate assistance.

13. Continuous Improvement

Accessibility is an ongoing effort. We regularly review our website and services to identify and address accessibility barriers. We also stay informed about emerging accessibility standards and best practices.

14. Legal Compliance

This accessibility statement reflects our commitment to compliance with:

• Americans with Disabilities Act (ADA)
• Section 508 of the Rehabilitation Act
• Web Content Accessibility Guidelines (WCAG) 2.1 Level AA

15. Contact Us

If you have questions about this accessibility statement, encounter accessibility barriers, or need assistance with our services, please contact us:

For accessibility-related inquiries specific to DAX Copilot functionality, please contact Nuance/Microsoft support directly through your DAX Copilot application.

Alternative Contact Methods: If you prefer to contact us through alternative methods or need materials in a specific format, please let us know and we will accommodate your request.